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At what point does bespoke software become a better investment than off-the-shelf tools?

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Veröffentlich am: 21.07.2026, 21:33 Uhr
Our business has gradually accumulated several different SaaS products, spreadsheets, and manual processes. While everything technically works, we're spending more and more time moving data between systems and dealing with limitations. For companies that eventually invested in bespoke software, what was the tipping point? Did the custom solution save enough time and money to justify the initial investment, and what would you do differently if starting over?